Frequently Asked Questions
Everything you need to know about your Sisters and Seekers order.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags still attached to be eligible for a refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for our UK and international customers.
How do I care for my oversized hoodies?
To maintain the quality and fit of our signature hoodies, we recommend washing them inside out on a cool cycle and avoiding tumble dryers.